The Queensland guardianship system protects the rights and interests of individuals who do not have the capacity to make decisions for themselves. It aims to provide adequate and appropriate support for individuals to make decisions, with as much autonomy as possible. The law assumes an adult has the capacity to make a decision, unless evidence proves otherwise. Capacity is defined as an individual’s ability to:

  • understand the nature and effect of decisions
  • freely and voluntarily make decisions
  • communicate those decisions in some way.

It is important to assess the level of capacity in the context of the decision that the individual is making. While an individual’s decision-making capacity may be impaired, they may still be able to make some decisions for themselves. Therefore, depending on the level of impairment in the situation, the individual may require someone to make the decision on their behalf, or may only require support to make the decision themselves. Delivering appropriate social, legal, health and financial outcomes for these adults is important for their quality of life. 

The Office of the Public Guardian, the Office of the Public Trustee and the Office of the Public Advocate are responsible for providing an effective and integrated service that supports and promotes the rights of adults with impaired decision-making capacity.

Audit Objective

This audit will assess how well Queensland’s guardianship system manage complaints and investigations to improve the protection of people with impaired decision-making capacity.

Who we might audit
  • Public Trustee Queensland
  • Office of the Public Guardian.
Parliamentary Committee
Economics and Governance Committee
Audit status
24 September 2020