In March 2019, the Queensland Under Treasurer referred concerns to the Auditor-General about the delivery of the SPER ICT project. This project forms part of a broader transformation program of work—the SPER Business Transformation Program.
Under a new SPER business model, SPER will be an in-house debt collection agency that pursues outstanding debt and enables hardship debtors to better discharge their penalty debt. SPER’s new business processes require the support of a new ICT system. In March 2016, SPER entered into a contract with a vendor to provide the ICT services and system implementation.
The Auditor-General has agreed to conduct a performance audit focused on the effectiveness of the governance of the SPER ICT project delivery.