Public sector entities must report publicly on their performance as part of their accountability obligations. This demonstrates their effective stewardship and responsible use of taxpayer‑funded resources.

A performance management framework reflects a service logic model, or the process through which service providers transform inputs into outputs and outcomes to achieve desired objectives. A service logic model is a versatile tool that can support management activities, such as program planning or management, or stakeholder communication.

Our guide provides entities with a breakdown of the components that their service logic models should contain, and includes a checklist for reviewing and refining the model.

We prepared this guidance following our report Follow-up: monitoring and reporting performance (Report 3: 2016–17). In our report, we recommend all departments apply a service logic approach.

See our blog on: The importance of developing effective strategies.