Published: February 2020
Sector: State and local government entities

Improving oversight and governance, and providing transparent information on cancelled projects, will help manage the risk of project failure. Our guide shares advice on:

  • software as service contracts
  • defining contract deliverables
  • relying on consultants and contractors
  • staff capacity
  • impacts of major changes mid-project
  • organisational culture
  • project steering committees
  • statutory officers’ roles.

We prepared this guide with our report Effectiveness of the State Penalties Enforcement Registry ICT reform (Report 10: 2019–20). The lessons learned from this ICT project are pertinent for all entities leading or implementing technology projects.

Via our blog, we provide some advice on: