Published: September 2019
Type: Advice and insights
Performance information is a tool for service management and improvement. It supports informed decision making and is an early warning system that enables managers to take preventative action.
This fact sheet outlines the general principles from the Government's performance management framework for developing performance measures, and we provide advice on measuring the efficiency of services.
We also provide a blog series on managing and measuring performance:
Related resources
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Published: September 2019
- Sector:
Local government
Our service prioritisation tool enables local governments to identify the priorities for their funding allocation. It focuses on the services that have some level of optionality (it excludes roads, waste, and waste water). Councils can use the cost value matrix to identify the order of priority for service reviews.
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Published: November 2016
- Sector:
State and local government entities
This better practice guide explains what the key components of a service logic model are and how to create one. It helps entities define their service areas and group the services by where they contribute to common objectives and outcomes.