The Department of Families, Seniors, Disability Services and Child Safety is implementing ‘Unify’. It is a new case management system to support children and young people involved in the child safety and youth justice systems.
Unify is replacing the current Integrated Client Management System and other existing platforms. It aims to enhance information sharing; strengthen collaboration; and improve service delivery across government entities, social services, and the justice sector.
The implementation of large-scale information and communication technology (ICT) projects carries risks, including system design challenges, integration issues, and change management complexities. ICT projects need to be carefully planned and managed to ensure they meet intended objectives and avoid these common pitfalls.
Who we are auditing
- Department of Families, Seniors, Disability Services and Child Safety
- Department of Youth Justice and Victim Support.
In this audit, we will assess whether responsible entities have effectively governed the design and implementation of the Unify system. This will consider the governance and decision-making to support design and implementation, and whether governance, risk management, and remediation plans effectively respond to identified Unify system issues to minimise impacts to those in the child protection and youth justice systems.