Streamlining digital services has wide ranging benefits, including making it easier for people to access and use services across Queensland. The Department of Customer Services, Open Data and Small and Family Business’ Strategic plan 2025–29 includes a focus on streamlining and transforming digital services to improve customer experience.
Who we plan to audit
- Department of Customer Services, Open Data and Small and Family Business
- other public-facing service entities as required.
Audit Objective
In this audit, we will examine how effectively the Department of Customer Services, Open Data and Small and Family Business is streamlining its digital services to improve customer experience, efficiency, and value for money. This audit could assess whether this is improving accessibility to government services in rural and remote areas.
Area of focus
Digital
Parliamentary Committee
Local Government, Small Business and Customer Service Committee