Managing the risk of psychosocial hazards at work Code of Practice 2022 came into effect in April 2023 and provides practical guidance to prevent harm from psychosocial hazards at work.
In 2024–25, there were 8,704 psychological and psychiatric statutory claims reported to the Office of Industrial Relations, a 9.3 per cent increase from the previous year. Statutory claim payments totalled $283 million in 2024–25.
Queensland Ambulance Service (QAS) plays an important role in delivering healthcare across Queensland. Frontline workers at QAS, including paramedics and call-takers, may be exposed to a range of psychosocial risks and hazards in the workplace. It is important for QAS to manage these risks and hazards to support the safety of frontline workers and enable continued delivery of essential public health services.
Who we are auditing
- Department of Health (Queensland Ambulance Service).
Other entities who may form part of this audit include:
- Department of State Development, Infrastructure and Planning (Office of Industrial Relations).
In this audit, we will assess whether the Department of Health, through Queensland Ambulance Service, effectively manages psychosocial risk to frontline workers within Queensland Ambulance Service.