Published: November 2016
Sector: State and local government entities

Public sector entities must report publicly on their performance as part of their accountability obligations. This demonstrates their effective stewardship and responsible use of taxpayer‑funded resources.

A performance management framework reflects a service logic model, or the process through which service providers transform inputs into outputs and outcomes to achieve desired objectives. A service logic model is a versatile tool that can support management activities, such as program planning or management, or stakeholder communication.

Our guide provides entities with a breakdown of the components that their service logic models should contain, and includes a checklist for reviewing and refining the model.

We prepared this guidance following our report Follow-up: monitoring and reporting performance (Report 3: 2016–17). In our report, we recommend all departments apply a service logic approach.

See our blog on: The importance of developing effective strategies.