Published: September 2020
Sector: State and local government entities

Technology is critical in the delivery of government services such as health and education, and the provision of support functions like payroll and finance.

From the insights we have gleaned across various audits related to technology projects, we have identified 5 factors for entities to consider that can contribute to successful technology projects. No one factor is more important than another; it is the combination and integration of them all that can make a difference.

The guide is referenced in our insights from our report Delivering successful technology projects (Report 7: 2020–21). In our report, we identify actions for all entities to consider so they can improve the maturity of the processes they use to deliver technology projects. 

We also share insights in our report to parliament: Effectiveness of the State Penalties Enforcement Registry ICT reform (Report 10: 2019–20).

Via our blog, we provide advice on: